Help & Support
Hopefully reading this page will answer all the queries you have regarding this site, however, if your problem is not addressed then please contact Technical Support suppling as much infromation as possible and they'll try and address your problem as quickly as possibly.
Joining, Billing & Cancelation
- My credit card isn't accepted / I can't join with my Credit Card?
Check you have filled out your details correctly or try using a different card if possible. I am not involved with any aspect of the credit card transaction processing for CCbill, www.ccbill.com
If they are not able to resolve your difficulty please contact Technical Support. You can join via credit card via Technical Support however there is an additional processing fee of £1.50 for joining this way.
- Can I join without using a credit card?
Yes, you don't need a credit card, there are a range of alternatives available. Look at the alternative methods on the joining page.
Alternatively, you can pay directly by post, but this does take some time. If this interests you then please email my webmaster for details.
- I've lost my Username/Password?
For CCBill visit the CCBill Support site here
For all other membership Support, please contact Technical Support.
- I want to cancel my recurring membership?
Depending on the method you joined please click the relevant link and follow the instructions provided.
CCBILL
If you are experiencing problems contact Technical Support with as much detail as possible relating to your original transaction and we will ensure your membership is cancelled without delay.
- I'm getting no reply from Technical Support?
Please be aware that the most advanced spam filters are used by Technical Support due to over 2500 spam emails being received each week. If you have not received a reply it could be that the spam filters have mis-classified your mail. We pride ourselves on our polite, speedy and helpful support service.
Additionally, our emails may bounced back or get caught by spam fiters due to blocked email addresses, particularly with AOL Accounts. If you are still getting nowhere please text or phone our Technical Support number below.
- Will you send me emails?
Only unless you have sent us a question!
- I can't get into the members' area?
To enter the members area type your username and password into the box that appears when you click on the members button. The main reason why logins fail is simply you haven't entering the username and password exactly as sent to you. Remember that both username and password are case-sensitive! I recommend you copy and paste your details from the signup confirmation email into the relevant login form, and tick the "save my password" box.
If you are continually being asked for your password in the members area then Technical Support say they don't know what's happening, but you'll get to know your username and password!
Copyright & Material Theft
Password Sharing
This site operates with software that identifies multiple users / sharing of passwords, any offenders will find their accounts terminated.
All contents Copyright © Mistress Athena & Anjoh Media Limited 2005 - 2011.
Members are welcome to view and download all the images and movies for their own personal use. The images, movies & content of this site
are copyrighted and as such are: not to be sold, posted, uploaded, redistributed, web shared, reproduced or used for any other purpose
commercial or otherwise without permission. To seek permission please contact Technical Support.
File Sharing
When you join you have agreed not to give out / share my copyrighted movies with anyone or any websites. If I find that any members have done
this they will face a life ban from this site and can risk being sued for loss of earnings. I will also take serious action against websites
/ messageboards who show my movies.
Material Theft
If you post / upload / download / web share material downloaded from this site, you are stealing, you are violating my copyright and breaking
the law. It is an offence whether you profit from it or not. Courts around the world including the United States Supreme Court have ruled
that businesses and individuals can be prosecuted for this kind of illegal use of copyrighted material. In the UK it is a criminal and civil
matter under the Copyright, Designs and Patents Act 1988. You are not anonymous when you illegally upload / download / post / share copyrighted
material. Offenders can be traced and actions against individuals have previously been taken. Many leading websites and message boards work
together to share information on persistent offenders and then band together to bring civil cases against these individuals. Under copyright
law you can be held liable and sued for the earnings lost by the websites. In more serious cases criminal charges can be brought.
Help Us Stop Material Theft
If you find my movies appearing anywhere on the web, please contact me with the details and claim a Free Months Membership.
Privacy Statement
- What name will appear on my credit card?
To protect your privacy, any charges will discreetly appear as CCBill on your credit card statement.
- Will you do anything with the information you hold on me?
I do not share your information with anyone else and do not distribute it anywhere. I do not store any billing information that you have provided us. For more information please read the privacy statements on CCBill's websites or see mine on the home page.
- Will I receive emails from you?
I you don't take the time to email me why would I take the time to email you? So no, I will not email you out of the blue.
Technical Problems
- The films will not play on my computer?
We recommend that you use VLC media player. This free media player works on all formats and is a brilliant light-weight media player that can player virtual any file format invented. If you haven't upgraded from the preinstalled rubbish then you are missing out. All videos are tested with VLC and as this software is free and works on all formats this is the only one recommended.
You can find VLC by following this link
To ensure that your system is capable of playing my movies please ensure that you have downloaded all the latest updates for your operating system and have the latest versions of Firefox, Google Chrome, Internet Explorer or Safari.
- I never manage to complete downloading the movies.
If you are on a slow connection, you might have trouble finishing the download in one go. Try a download manager like GetRight, Go!Zilla, or Download Accelerator Plus. I do not provide or take any responsibility for third-party software. Additionally, we recommend the use of Mozilla Firefox.
- How do I save the movies?
You need to right click on the movie download of your choice, a drop down box will appear, click 'SAVE TARGET AS' and save the file to a folder on your hard drive and wait for it to download. You will then be able to keep the movie and view it when you are offline.
- Can I join the movie clips together?
The easiest way to join clips together for playback is to open a new folder on your computer, put all the files you want to play in it, then right click over the folder and select 'Play with Media Player' from the drop down list (once you've created the new folder you may need to come out of your explorer and go back in before the drop down box with the media player option appears).
Alternatively, you can buy or download free trial software that enables you to join your movie parts/clips together.
- Why does my film appear jerky?
When you click on a movie it starts to download. It will begin to play before the whole file has downloaded but may appear jerky during this buffering process. Once the complete file is downloaded (after the movie has played through once) you can click ‘play’ again and it should play perfectly.
- I fast forwarded/rewound my film and now the picture is stuck?
This is a problem with Media Players. It is usually resolved by clicking on the movie screen, as this seems to 'unfreeze' the picture.
- I can't get into the members' area?
To enter the members area type your username and password into the box that appears when you click on the members button. The main reason why logins fail is simply you haven't entering the username and password exactly as sent to you. Remember that both username and password are case-sensitive! I recommend you copy and paste your details from the signup confirmation email into the relevant login form, and tick the "save my password" box.
If you are continually being asked for your password in the members area then Technical Support say they don't know what's happening, but you'll get to know your username and password!
- I seem to be locked out of the members' area?
Occasionally, legitimate account are suspended. This is done by my password protection software because the same details have been found to be used by many different people.
Please contact Technical Support with your subscription number, and your account will be restored and you will be sent a new password.